Tel: 01 667 1311

Int: +353 1 667 1311

Privacy Policy

We take your security very seriously.

Your privacy is important to us and our policy is to respect and protect the privacy of anyone who visits www.terroirs.ie (the site).

TERROIRS Ltd.
All references to 'our', 'us', 'we' or 'company' within this policy and within the opt-in notice are deemed to refer to Terroirs Ltd.

TERROIRS Collected Information
Your order (including your credit or debit card details) are always sent to us online via a secure server. And we never, never give your information (name, address, telephone number, email address, billing address, ship-to address, recipient’s telephone number and credit card or Laser card information) to anyone else. These information are maintained in private files on our secure web server and on our internal systems. We also use cookies to collect product and purchase information from the pages you access or visit. (A cookie is small text file that is automatically saved by your browser on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.) You can shop safely online with the assurance that all your details throughout are safe and only used for purchasing purposes. You can click the (SS) trusted site seal, below, to validate that TERROIRS Ltd. uses a secure server.

TERROIRS Email List
We are committed to protecting your privacy and security as our customer. From time to time we may use the information gathered in order to send you promotional information from TERROIRS Ltd. Email addresses collected at Terroirs.ie are only used internally. We have however adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing programme. We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give, sell or rent your details to any other person or company. We collect the following information from your order: name, e-mail address, credit card billing address, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you. If you would like to unsubscribe from our email list, send an email with UNSUBSCRIBE in the subject to info@terroirs.ie. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove your address.

TERROIRS Secure Shopping
All payment processing is handled securely by AIB Authipay. To know more about Authipay - click here. The Payment Card Industry Data Security Standards (PCI DSS) is a mandatory compliance standard for all payment service providers. Never send your bank or credit card details by email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.All TERROIRS.ie prices are quoted in Euro and your credit card company will calculate the exchange rate automatically. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in euros that you will pay. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. In the unlikely event that your payment card is used fraudulently to make a purchase with TERROIRS Ltd. you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Changes to the Private Policy
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of any changes we may have made. TERROIRS.ie may periodically update this Privacy & Security Policy for new, unanticipated uses not previously. TERROIRS.ie uses the most current Internet security to keep your information safe.