Terms and Conditions
Unless the contrary is shown, prices on this site are:
- Stated in Euro (your credit card company will calculate the exchange rate automatically)
- Per bottle of wine or per item as indicated
- Inclusive of VAT and duty (if applicable)
- Exclusive of delivery charges
- Provisional and subject to our confirmation, upon acceptance of order
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We accept most major credit and debit cards (Visa, American Express, Mastercard).
We regret that we cannot accept cheques, gift vouchers or cash as payment online.
When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Deliveries are made between Monday and Friday, between 9.00 am and 5.00 pm within 5 working days.
Payment will be taken at the time of order and you will be notified once your order has been dispatched.
We will notify you if we expect the delivery time to be exceeded, although we accept no liability for any delay beyond 5 days. Time shall not be of the essence. For further information please see the Delivery Information page.
If the items are not delivered within the time period we specify in the Order Confirmation Email, please contact Terroirs quoting the order reference contained in your Order Confirmation Email.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.
Full details of our delivery charges and information can be found in our Delivery Information page.
4. Availability and Vintages
All products are sold subject to availability.
Regarding wines, vintage may change without prior notice. We reserve the right to replace a wine of a specific vintage with a wine of equal or superior price and quality.
On this site, vintages shown on both label and bottle shots of wines may not be representative of current vintage.
5. Provision of Website Service
This site is owned and operated by Terroirs Ltd. (company Nº 203366), whose registered office is at 103 Morehampton Road, Dublin D04 NX27,Ireland.
Tel: 01 667 1311
International Tel: 00 353 1 667 1311
6. Product Specifications
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor; we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
7. Food Hampers and Gift Boxes
Hampers and gift boxes are collections of food and non-food items. The hampers and gift boxes photographed contain only items listed. Any props used in the photography are not included in the hampers unless stated in the hamper listing.
8. Log In
If you choose to register with us to purchase items using this Website, you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the Login area of the Website. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.